Refund policy

At Wagisk, we keep returns simple. If you or your pet aren't happy with your purchase, you have 30 days from the date of delivery to send it back for a full refund — no questions asked.

Wagisk is an online senior-pet wellness store, operated from Italy and fulfilled through US-based partners. Returns go back to the U.S. fulfillment center your order shipped from — you will never be asked to ship a return overseas.

How it works

  1. Message us within 30 days of delivery (Text/SMS, WhatsApp, or email) with your order number, and we'll send you the return address. It will be a U.S. address.
  2. Ship the item back to us.
  3. Once we receive it, we issue a full refund to your original payment method.

That's it. We won't ask you to justify your reason, and we won't nitpick.

A few practical notes

  • The item must be returned to receive your refund. We don't offer keep-it refunds.
  • Items must come back in new, unused condition, in their original packaging. We won't nitpick normal handling — this is about the item being resellable, not about scrutinising you.
  • Return shipping for change-of-mind or sizing is the customer's responsibility. Because returns go to a U.S. address, this is ordinary domestic postage — not an international shipment. We recommend a tracked service so your return doesn't get lost in transit.
  • Damaged, defective, or incorrect items are on us. Contact us within 7 days of delivery with a photo or short video, and we'll cover return shipping and send a free replacement or a full refund.
  • Original shipping costs (if any) are non-refundable. Since all orders ship free, this rarely applies.

Refund timing

Once we receive and process your return, refunds are issued to your original payment method within 2–3 business days. Your bank or card provider may take an additional 5–10 business days to post the refund.

Exchanges

We don't process direct exchanges. To get a different size or product, return the original item and place a new order — it's the fastest way to get exactly what you need.

Non-returnable items

For practical reasons, gift cards, final-sale/clearance items, and opened supplements or other consumables can't be returned. Supplements and consumables that arrive damaged, defective, or incorrect are always covered — that path is never affected.

Questions?

Our support team is here to help.

Please include your order number in all messages so we can help you faster.