Legal notice

🐾 Wagisk – Customer Policies

📧 Contact Us: info@wagisk.com

Welcome to Wagisk! We want your shopping experience to be smooth, safe, and enjoyable. Here’s what you need to know when shopping with us.

About Us

Wagisk is an online store offering high-quality pet products. We work with trusted third-party, US-based suppliers, to fulfill your orders.

Shipping & Fulfillment 🚚

  • Products are shipped from third-party warehouses in the U.S.
  • Delivery times may vary depending on your location and supplier.
  • Tracking information will be provided as soon as your order ships.
  • While we carefully select our suppliers, occasional delays or stock issues may occur.

Note: By placing an order, you acknowledge that fulfillment is handled by our partners, and shipping times may vary.

Product Accuracy & Updates 📝

  • We strive to provide accurate product descriptions, pricing, and availability.
  • Occasionally, mistakes may happen. If so, we’ll notify you promptly and provide options to resolve the issue.

Returns, Refunds & Exchanges

We want you to be happy with your purchase!

Eligibility:

  • Returns must be requested within 14 days of delivery.
  • Items must be unused, in original packaging, and in good condition.

How to Request a Return:

  1. Email us at info@wagisk.com  with your order number and reason for return.

2.     We’ll provide instructions for returning the item.

Refunds:

  • Refunds are issued after we inspect the returned item.
  • Shipping costs are non-refundable.

Exchanges:

  • If you receive a defective or incorrect item, we’ll send a replacement at no extra cost.

Important: Some issues may originate with our suppliers. We will coordinate with suppliers to resolve problems promptly, but delivery depends on the supplier.

Limitation of Liability

  • Wag & Whisker cannot be held liable for delays, defects, or other issues caused by suppliers.
  • We commit to assisting you and offering remedies like refunds or exchanges whenever possible.
  • By using our website and placing an order, you agree that our liability is limited to the purchase price of the product.

Privacy & Data Protection

  • Your privacy is important. We handle your information securely.
  • Personal data is used only for order fulfillment and communication regarding your purchases.
  • We do not share your information with unauthorized third parties.

Intellectual Property

All website content – images, logos, and text – belongs to Wagisk  or our suppliers. Unauthorized use is prohibited.

Governing Law

  • These policies are governed by U.S. law.
  • Any disputes will be addressed under U.S. jurisdiction.

 Updates to Policies

  • We may update these policies from time to time.
  • The latest version will always be visible on this page.